What happens if I don't like what I've ordered and I want to return it?
You can return or exchange ordered items within a period of 14 days after the delivery. However, this right holds only for unworn, unwashed and flawless goods with the labels still attached. The goods must be returned to myClassico.com in a single shipment. We reserve the right to reject multiple returns at different times assigned to the same order. Please note that you are responsible for covering the regular costs for return postage from abroad.
We point out that you bear the costs for the return shipment. You have the possibility, to use the enclosed return label to return the items within 14 days of receipt if you are not satisfied with them, in order to receive a refund of the net purchase price.
For returns within Germany, please use the added return label.
Also reduced items can be returned or exchanged.
Please note that we only accept returns in the original packaging. Shoes will thus be accepted in the original shoe box.
Should you receive a shipment where the labels are missing, please contact us immediately via email or telephone.
How can I return an order to you?
Please note that you are responsible for covering the regular costs for return postage. Together with your delivery you'll receive a return slip. For returns in Germany you can use the added return label or you can or return the goods at one of the Classico shops.
Please fill out the return slip to ensure we can process your shipment fast. From abroad you can return your order with a logistics provider of your choice. Please keep the receipt of return you obtain as it is your proof of return and therefore important.
How long will it take to receive credit for the returned goods?
Please note that it can take up to 7 days from receipt of your return and the refund procedure.
Once we have received and checked your return, you'll receive a notification regarding credit via email from us.
The refund is always done using the same payment method you used to make your purchase. The refund of payments with credit cards depends on the particular credit card and takes place on the credit card account. The refund to your reference account usually takes place within two credit card deductions.
If the recipient of the products specified in the order does not match with the purchaser of the goods, the amount will always be refunded to the buyer and the card holder.
How can I make an exchange?
Exchanges can only be carried out for the same item in a different size. Exchanging for a different article is not possible.
Please contact us by phone at +49 - (0) 40-636 07 68-0 or by email at info@myclassico.com to reserve the item in the desired size, should it still be available.
On the return slip, please mark that it is an exchange. Please do not tick the box for a return.
The new item will be sent to you once we've received the item to be exchanged, inspected it and classified it as flawless.
You can return or exchange ordered items within a period of 14 days after the delivery. However, this right holds only for unworn, unwashed and flawless goods with the labels still attached. The goods must be returned to myClassico.com in a single shipment. We reserve the right to reject multiple returns at different times assigned to the same order. Please note that you are responsible for covering the regular costs for return postage from abroad.
We point out that you bear the costs for the return shipment. You have the possibility, to use the enclosed return label to return the items within 14 days of receipt if you are not satisfied with them, in order to receive a refund of the net purchase price.
For returns within Germany, please use the added return label.
Also reduced items can be returned or exchanged.
Please note that we only accept returns in the original packaging. Shoes will thus be accepted in the original shoe box.
Should you receive a shipment where the labels are missing, please contact us immediately via email or telephone.
How can I return an order to you?
Please note that you are responsible for covering the regular costs for return postage. Together with your delivery you'll receive a return slip. For returns in Germany you can use the added return label or you can or return the goods at one of the Classico shops.
Please fill out the return slip to ensure we can process your shipment fast. From abroad you can return your order with a logistics provider of your choice. Please keep the receipt of return you obtain as it is your proof of return and therefore important.
How long will it take to receive credit for the returned goods?
Please note that it can take up to 7 days from receipt of your return and the refund procedure.
Once we have received and checked your return, you'll receive a notification regarding credit via email from us.
The refund is always done using the same payment method you used to make your purchase. The refund of payments with credit cards depends on the particular credit card and takes place on the credit card account. The refund to your reference account usually takes place within two credit card deductions.
If the recipient of the products specified in the order does not match with the purchaser of the goods, the amount will always be refunded to the buyer and the card holder.
How can I make an exchange?
Exchanges can only be carried out for the same item in a different size. Exchanging for a different article is not possible.
Please contact us by phone at +49 - (0) 40-636 07 68-0 or by email at info@myclassico.com to reserve the item in the desired size, should it still be available.
On the return slip, please mark that it is an exchange. Please do not tick the box for a return.
The new item will be sent to you once we've received the item to be exchanged, inspected it and classified it as flawless.
