Orders
Please note that an order can only be placed online via the shop. You can register as a customer or order as a guest. Please provide us with a valid email address so that we can inform you about the status of your order. Orders via telephone are unfortunately not possible.
ORDER CONFIRMATION
After completing your order you will receive an order confirmation via email. This way you'll know that your order has reached us. It can also happen that an email ends up in your spam folder. We therefore recommend checking your spam order if you have placed an order but have not received any order confirmation.
If, for some reason, you did not receive an order confirmation, please do not hesitate to contact our customer service at: +49 (0)40 636 07 68-0. For further important information regarding the ordering process, please see the FAQ.